Customer Service Representative in Maastricht (Netherlands)

Where: Maastricht (Netherlands)

Extent of Work: Full Time

Click here to apply in English

The function
The Central Eastern European department provides services for customers in Poland, Hungary, Czech Republic and Slovakia. Within this department we offer combined services:

Service 24hours department:
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.

Customer Service department:
The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
All inquiries and complaints are handled by telephone, mail, fax or e-mail.  Customer
Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

• Good understanding of Customer satisfaction
• Mother tongue Hungarian
• Fluent English (corporate language)
• Additional Czech, Slovak, Polish or German language will be an asset
• Good written and verbal skills
• Ability to work in structures, to prioritize, analyze and coordinate your day to day
• Empathy and negotiation skills
• Open-minded to a diversity of cultures
• Computer literacy

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