Customer Service Representative in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Major Duties & Responsibilities

  • Customer order management, working with both internalOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery
  • Receiving, managing and resolving customer enquiriesconcerning orders, product availability, general information
  • Ensure technical and other enquiries etc are appropriately redirected and followed up.

  • Customer complaints handling, monitoring and follow up

  • Providing support to Customer Services team colleagues (cross functional cooperation, supply chain team, sales

  • Supporting activities, archiving, maintanance of customer data in Ortho database, certificates

The Individual:

  • High school graduate or equivalent is preferable.
  • 2+ years relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy.
  • Previous work experience in a multi-national company is of great advantage
  • Written and oral communication skills
  • Personal organisation skills.
  • Ability to follow specific processes, exercising initiative and flexibility as appropriate.
  • Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential
  • Language skills – Minimum intermediate level of English, both spoken and written, fluent Spanish and Portuguese is a must
  • Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers – must be excellent.
  • Team work is a must while ensuring follow up on individual responsibility
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