Content Review Team Lead in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

You have the opportunity to provide dynamic service and support for our clients within the cutting edge world of technology. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. 

These are some of the qualities and areas of interest we are looking for in our Team Leaders:

Day-to-day responsibilities:
  • Leading a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities.
  • Provide mentorship, guidance, and career development to your team.
  • Monitor queues for variations and make adjustments as necessary to meet SLAs.
  • Implement escalation channels in accordance with mutually agreed upon procedures
  • Influence team strategy through effective communication. 
Basic Qualifications:
  • Fluency in English + Arabic
  • Bachelor’s Degree
  • 1 year minimum relevant work experience 
  • Supervisory experience and experience managing projects to established SLAs 
  • Flexibility to work shifts including evenings and weekends,
  • Proficiency in Client products, including email, Calendar, Client Drive 
Professional Skills Requirements:
  • Excellent communication (verbal and written), facilitation and interpersonal skills.
  • Ability to manage multiple tasks simultaneously and thrive in a complex, fast-paced environment with multiple priorities
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making 
  • Quick learner and adaptable to learn new processes, concepts, and skills 
  • Strong attention to detail with a desire to deliver accurately, efficiently and to a high standard 
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment 
  • Passion for social media. Conversant with channels that provide on demand Video
  • Neutral mindset to alternative video content that needs classification
  • valid work permit for Portugal or EU citizenship

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