Travel Consultant in Ho Chi Minh (Vietnam)

Where: Ho Chi Minh (Vietnam)

Extent of Work: Full Time

Click here to apply in English via e-mail

Duties

  • Support to the Travel designer
  • Ensure that the sales units KPI’s are met and exceeded
  • Quality and service control of the quotes and bookings handled by the unit, to ensure competitive, creative, engaging and accurate quotes are turned around within the deadlines.
  • Maximise revenue potential and upselling opportunities.
  • Keep up to date with product and destination knowledge and share this information within the quotes
  • Feedback and support to operations and CRM Team when clients experience trouble on spot or complain after their return.
  • Assist with the preparation of detailed information and quotes during tendering process for new business.
  • Eliminate and monitor losses caused by human error and miss-quoting
  • Attend regular meetings, training and development with the unit
  • Provide all management reports in time
  • Assist with brochures and online content with regular account reviews
  • Monthly reporting summarizing any failures, under materialisation, lost tenders, lost /accounts – bookings etcMonthly figures and KPI reporting

Job Specification

  • Bachelor degree in any related field.
  • 1-3 years of experience in the travel and/or hotel industry.
  • Good command of written and spoken German & English.
  • Computer literate, Microsoft Office knowledge.
  • Must be a good team player with strong communication skills.
  • Be able to work under pressure
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