Claims Associate in Phoenix (United States)

Where: Phoenix (United States)

Extent of Work: Full Time

Click here to apply in English

Job Summary

We have a position open for a Bilingual French speaking Claims Associate to join us as we expand Canadian operations team located in Scottsdale, Arizona. This is an exciting opportunity to take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on a challenging part of the business, come join our team!

Role & Responsibilities

  • Provide exceptional customer service for Turo owners and travelers
  • Investigate and process auto claims filed by Turo owners and travelers
  • When possible, assist Turo members in the self-resolution process
  • Coordinate claims processing with Turo’s third party administrator
  • Collect any amounts due from renters
  • Maintain accurate documentation
  • Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo’s organization a leader in customer service and cost management

Qualifications

  • Must have either native or fluent level proficiency in both spoken and written French
  • Strongly prefer minimum of 1-2 years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company
  • Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars
  • BA/BS or equivalent required. State licensing desirable
  • Exceptional personal qualities and people skills
  • Outstanding conflict resolution and de-escalation skills
  • Ability to work in a fast-paced environment, drive and embrace change
  • Excellent follow-through, attention to detail, and with minimal need for supervision
  • Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Commitment to high responsiveness and availability
  • Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus
  • Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
Advertisements
willyworka

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.