Help Desk Specialist in Belgrade (Serbia)

Where: Belgrade (Serbia)

Extent of Work: Full Time

Click here to apply in English

Key Areas of Responsibility:

  • Positions primary responsibility  will be to ensure that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement’s (SLA’s) and customer satisfaction; Troubleshoots undocumented problems.
  • Allocates work load, trains new employees, and provides feedback for improvement; Acts as team leader on large, critical geographic territories, requiring the highest level of skills and experience to meet critical SLA’s
  • Position requires understanding of Managed Service Center operations and solid understanding of all MSC support tools
  • Position responsible for understanding of the end to end processes that underpin quality customer service; Conduct service audits

Candidate profile and qualifications:

  • Fluently in speaking and writing of German language
  • Knowledge of English language
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.
  • Advanced knowledge level of Windows OS; Advanced knowledge of the Internet including applications and protocols as well standard network monitoring and analyzing tools; Advanced trouble-shooting skills with MS Office and standard applications (Virus Scanner, Adobe, Zip)
  • Responsible with good organizational skills
  • Highly motivated with team spirit
  • Not convicted or in a process of conviction
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