Customer Service Coordinator in Karlsruhe (Germany)

Where: Maxau, Karlsruhe (Germany)

Extent of Work: Full Time

Click here to apply in English

You will be responsible for your own set of customers and you will report to the responsible CSC Team leader.

Your key responsibilities:

  • Daily customer contact; commercial approach to maximize sales in close

contact with Field Sales

  • Receive, process and confirm orders and delivery planning
  • Delivery and stock follow-up
  • Advise on paper choice and take care of sample requests
  • Invoicing and crediting
  • Monitor customer sales plan, sub-quota, credit limits and overdue payments
  • Maintain customer master data and price agreements
  • Communicate daily with different stakeholders (Field Sales, Mill Order
    Planning, Logistics, etc.)

Qualifications and skills:

 

  • Bachelor’s degree
  • Fluent in German, English, other languages (Polish, Hungarian, Czech or Slovakian) are an advantage
  • Experience in sales and customer service
  • Knowledge of paper business and sales processes is an advantage
  • Pro-active and commercial attitude, ability to solve problems and propose alternative solutions
  • Excellent communication and interpersonal skills
  • Ability to perform multiple tasks under time pressure
  • Enthusiastic team player
  • Interest and capability to work with different ERP-systems
  • Good knowledge of MS Office
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