Customer Care Assistant in Zagreb (Croatia)

Where: Zagreb (Croatia)

Extent of Work: Full Time

Click here to apply in English


  • Working hours: 4 pm – 12 pm, from Monday to Friday.
  • Providing a highly professional customer experience by engaging with customers through various communication channels (email, phone, live chat).
  • Answering customers inquiries and complaints in a friendly and tactful manner, while offering accurate, timely and professional responses/solutions.
  • Solving customers’ requests by evaluating the cases and selecting the appropriate solutions.
  • Elaborating the customers’ feedback for allowing the improvement of the products/service.
  • Processing B2C orders and coordinating their status, shipping dates, product availability and back orders with other departments.
  • Recognizing and facilitating sales opportunity.
  • Effective interacting and communicating with other team members/departments.
  • Contributing to create shared working material.
  • Proactive contribution in improving team procedures and strategies.


  • Excellent knowledge of written and spoken English language.
  • Excellent written and verbal communication skills.
  • High commitment to customers satisfaction and team results.
  • A patient, positive and friendly attitude toward the customers and the team members.
  • Independent workload management and a strong orientation to details.
  • Flexibility and capability to adapt to new procedures.
  • Knowledge of an additional language is valued but not mandatory.
  • Team player and proactive attitude is necessary. – Customer Care Assistant – USA/Canadian Market (m/f) – Zagreb – LELO


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