Customer Services Representative in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

About the role:
In this role you will be responsible for processing customer orders and enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.

Responsibilities will include:
* Provide quality service and support in handling day-to-day activities of the customer service role for all assigned customers in a perfect manner (all order-to-delivery processes)

* Appropriately respond to and resolve customer complaints, as soon as they arise

* Advise to local management if any changing needs related to customer base and recommend process changes to accommodate customer requirements

* Work with internal and external customers to ensure fulfiment of all order elements for on-time and accurate delivery

* Receive, manage and resolve customer enquiries concerning orders, changes, cancellations, delivery dates, products, product availability

* Ensure other product enquiries are appropriately redirected and followed up

* Handle customer master data management related activities through defined channels

Requisition Number
114
Job Requirements

Required Skills:

In order to be successful in this role, we are looking for a real team player who thrives in working in a fast and dynamic organization teamed with a can-do attitude.

Together with:
* Fluent in German
* Very good knowledge of English
* Personal organizational skills
* Ability to prioritise tasks and work under pressure/demanding timelines
* Ability to follow specific processes and flexibility as appropriate
* Maintain strong control over the details
* Be specialist in structuring, analyzing and understanding data
* Knowledge of MS Outlook, Word, Excel
* Ability to operate effectively in an office environment, using computers and other office equipment
We pride ourselves in creating a fantastic team environment that allows everyone to grow and develop. Therefore, its improtant to us that you have:

* An openness, cultural sensitivity and inclusiveness
* Able to recognise and welcome diversity
* Flexibility and a solution oriented approach
* Spirit of continuous improvement of processes

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