Help Desk Technician in Vilnius (Lithuania)

Where: Vilnius (Lithuania)

Extent of Work: Full Time

Click here to apply in English

Summary

Provides level 1 technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.

Essential Job Functions

  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • High school diploma or G.E.D.
  • One or more years of technical training in computer support preferred
  • Zero or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members
  • Communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment
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