Collection Officer in Berlin (Germany)

Where: Berlin (Germany)

Extent of Work: Part Time

Click here to apply in English

Responsibilities:

    • Phone calls and e-mails to customers that are past due,
    • Negotiating and motivating customers to repay their debts,
    • Interview reasons for delays in payments,
    • Establishing agreements on debt payments, based on customers’ financial situations
    • Constant monitoring of payment agreements,
    • Finding and updating data to debtors (skip tracing),
    • Registering in computer programs Collections activities.

Requirements:

    • Knowledge of modern customer service and debt recovery is considered as a plus,
    • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel),
    • Good written, oral and reading communication skills,
    • Languages – Finnish (advanced or native) and English (upper intermediate level required)
    • Ability of the synthetic formulating thoughts, culture and precision of expression,
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