Where: Bury, Manchester (United Kingdom)
Extent of Work: Full Time
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Customer Care Advisor – Swedish Speaking
Taking inbound contact, by phone or email, from customers to resolve any issues or complaints both pre and post order.
Providing technical assistance to customers placing orders on the website.
Communicating information about the company’s products and services.
Dealing with written communication through email and post, as well as general administrative duties.
Accurately recording reasons for customer contacts. Also actively encouraging feedback from customers and providing recommendations for improvement to their line manager.
Previous experience in a customer service role would be advantageous.
Good written and verbal communication.
Ability to remain calm when dealing with emotional, difficult or distressed people.
Ability to work on own initiative and as part of a team.
Being creative and forward thinking in suggesting alternative solutions
Understands the need for confidentiality and compliance with legislation.