Customer Support Advocate in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full Time

Click here to apply in English

We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.


    • Answer all questions related to Zendesk and escalate when necessary
    • Educate and empower our customers to become better Zendesk users
    • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
    • Proactively look for solutions to problems and propose improvements if something could work better
    • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
    • Drive product change and improvement to make Zendesk the leading support platform

Soft Skills:

    • You love talking to people on the phone and building relationships with your customers
    • You are able to empathise with customers in a genuine way that lets them know you care about their issues
    • You’re a team player that can follow and lead as situations dictate
    • You’re able to make decisions and solve problems
    • You have an ability to explain complex issues in beautifully simple terms
    • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
    • You’re able to plan, organise, and prioritise work – this role wears many hats!

Technical skills and Experience required:

    • At least 1 years experience in Customer Service
    • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
    • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
    • Knowledge of common help desk/ticketing solutions
    • Fluent English as well as fluency in one of the following: French, Russian, German, Spanish, Italian
    • Entitlement to work full time in EU for any employer

You are an ideal candidate if:

    • You enjoy a fun and friendly work environment
    • You like celebrating successes and accomplishments
    • If you like engaging with your customers and colleagues

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