Sales Supervisor in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Responsibility

  • • Live Our Values: Problem Solving, Customer Centric, Keep it Cool;
  • • Educate, motivate, lead, guide, and direct all assigned associates to reach their highest potential both in terms of service metrics and career goals;
  • • Be a relentless advocate for our customers and their issues.  Never rests until they have resolved the customers issue and regained their confidence in our brands;
  • • Assist in building a highly skilled team through participating in interviews and hiring decisions;
  • • Ensures both individual and team productivity, manages performance, provides floor assistance and real-time coaching;
  • • Monitor contacts to identify areas of opportunity to improve performance, customer experience and ensure that SOP’s are followed;
  • • Analyze data to identify performance trends and opportunities for continuous improvement;
  • • Work with associates to create meaningful development plans and deliver feedback;
  • • Resolves customer escalations as needed;
  • • Work with Account Manager to escalate issues.

Your Profile

  • • Bachelor’s Degree preferred;
  • • Must have at least 2 years of leadership experience in a Customer Service environment, Call Center preferred;
  • • Fluency in Italian (C2 or native);
  • • Good knowledge of English (Level B2 minimum accepted);
  • • Demonstrated ability to coach, improve performance and develop individuals;
  • • Must be able to effectively communicate (both verbally and in written form);
  • • Ability to work independently and in a team environment to accomplish a common goal;
  • • Ability to handle multiple tasks and requests while maintaining results in core job functions and responsibilities;
  • • Ability to accept and give feedback objectively to facilitate change within the organization in a positive manner;
  • • Passion for service and developing customer loyalty;
  • • Strong multi-tasker and great stress/pressure management skills;
  • • Sensitivity toward corporate needs, employee goodwill, and public image.
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