Order Management Specialist in Wroclaw (Poland)

Where: Wroclaw (Poland)

Extent of Work: Full Time

Click here to apply in English

Order Management Specialist with Norwegian

Job Description

Support all aspects of order entry and order management for sales and consignment orders received for assigned geography. Ensure all orders are processed accurately and on time, within agreed KPI targets. Work closely with in-country Customer Service teams to ensure complete alignment on deliverables and all necessary customer communication is completed.

  • process all sales orders received immediately, utilising the appropriate exception and communication processes when any issue preventing our ability to match customer demands is identified
  • proactively contribute to the order management accuracy and turnaround targets for the department are met and exceeded where possible
  • support the day to day management and growing customer adoption of “Electronic Data Interchange” (EDI) by proactive support of the achievement of the “Perfect Order”
  • communicate regularly with Domestic Customer Service teams and resolve issues identified with urgency
  • meet company KPI targets related to order entry accuracy, EDI management, delivery cut off times, invoice accuracy and complaint resolution
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