Customer Service Representative in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Responsibilities will include:
* Provide quality service and support in handling day-to-day activities of the customer service role for all assigned customers in a perfect manner (all order-to-delivery processes)

* Appropriately resolve customer complaints, as soon as they arise

* Receive, manage and resolve customer enquiries concerning orders, changes, cancellations, delivery dates, products, product availability

* Ensure other product enquiries are appropriately redirected and followed up

* Handle customer master data management related activities through defined channels

Required Skills:

In order to be successful in this role, we are looking for a real team player who thrives in working in a fast and dynamic organization teamed with a can-do attitude.

Together with:
* Fluent in French
* Very good knowledge of English
* Personal organizational skills
* Ability to prioritise tasks and work under pressure/demanding timelines
* Ability to follow specific processes and flexibility as appropriate
* Maintain strong control over the details
* Be specialist in structuring, analyzing and understanding data
* Knowledge of MS Outlook, Word, Excel
* Ability to operate effectively in an office environment, using computers and other office equipment
We pride ourselves in creating a fantastic team environment that allows everyone to grow and develop. Therefore, its improtant to us that you have:

* An openness, cultural sensitivity and inclusiveness
* Able to recognise and welcome diversity
* Flexibility and a solution oriented approach
* Spirit of continuous improvement of processes

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