Support Engineer in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

  • Ensuring customer issues are resolved within our committed service level agreements.
  • Maintain strong relationships with our customers for the delivery of support.
  • Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.

Experience

  • Demonstrable experience in of support in technology businesses
  • Experience working across multi-cultural and geographically distributed teams

Key Skills

  • Strong verbal and written communication skills in French and English.
  • Customer orientated focus.
  • Team player, ability to work in a fast pace environment with a positive and adaptable approach.
  • Knowledge of databases or search technologies a plus.
  • Demonstrated strong technical understanding of software products.
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