Customer Support Agent in Eindhoven (Netherlands)

Where: Eindhoven (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Responsibilities will include:

  • Providing front-office support
  • Responding to inquiries and resolving issues for the customers in your region
  • Processing customer orders
  • Provide phone and email support to internal and external customers
  • Backlog management
  • Driving continuous improvement and safeguarding best practice
  • Working closely with Technical support, Quotes, Sales, Finance and the Field Service & Support organisation to ensure that Illumina provides world-class experiences for their customers
  • Provide customers with order verification, updates on delivery dates, product availability and pricing

Preferred Experience & Skills:

  • Fluent writing and speaking skills in English
  • Fluency in Finnish, Swedish, Norwegian or Danish
  • Previous experience in customer service or support
  • Graduate (HBO) degree in a relevant field or equivalent experience
  • Genuine team player with strong relationship building skills
  • Previous experience with SAP is desirable
  • Demonstrated ability to independently solve problems and to work effectively in a team environment

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