Sales & Customer Support in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Your Profile

  • • Excellent verbal and written skills;
  • • Great listener and problem solver for each customer challenge;
  • • Capability to create and maintain  good relationships with customers;
  • • Dynamic and enthusiastic about technology;
  • • Strong analytical aptitude;
  • • Near native level of spoken and written Hungarian;
  • • BA/BS degree or equivalent work experience is a plus (preferably in the online advertising industry);
  • • Minimum 6 months of customer support, service experience or sales experience;
  • • Experience in Account management B2B with outbound activity (Preferred);
  • • Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months (Is a plus).

Responsibility

  • • Costumer support via any channel (phone, chat, online submission);
  • • Managing strong relationships with the customers;
  • • Identify opportunities and provide a recommendation based on partner needs;
  • • Digest information and extract the main communication points;
  • • Identify opportunities to upsell Microsoft Products and Services;
  • • Communicate with the partner to ensure joint business objectives are being met;
  • • Communicate the long-term project strategy and its relevance to the partner;
  • • Help to drive partner satisfaction by providing accurate information and prompt call backs;
  • • Conduct proactive outreach to partners either as part of an open case or for a campaign as needed;
  • • Provide end to end management of Microsoft Partner requests and remove as much effort from the partner experience as possible.
Advertisements
willyworka

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.