Customer Service Representative in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

In this role you will be:
• Providing:  you will provide support for assigned customers and commercial teams by using your outstanding language skills to meet order requirements and escalate issues where appropriate; Actively work with the commercial and supply chain team on customer intimacy and delivering superior customer experience; Provide coverage and support accounts for other team members as necessary
Forecasting: you will proactively collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings; Proactively ask for and act upon Customer feedback
Preparing: you will prepare Debit and Credit notes, process quality notifications and Customer Returns; update and maintain accurate customer records – including customer specific information, contracts, labelling, packaging and stock requirements
Identifying: you will continuously identify opportunities for improvement in Customer Care and participate in projects when relevant; Resolve request for order changes, issues while also handling customer complaints and inquiries internally and externally
Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us – and impact your world.
Your professional profile includes:
• University or College degree
• Fluent in English, Business proficient in German
• Minimum 2 years work experience in the industry in a Customer facing role
• Fluent English plus 2 Eastern European languages a must
• Strong knowledge of SAP and associated processes and Microsoft Office
• Understanding of Incoterms and Shipping Terminology
• Supply Chain knowledge a plus

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