Customer Service Agent in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

Job description: Responsibilities

  • Provide world class services – customer service
  • Deal directly with customers either by telephone or electronically
  • Analyzing customer needs, selecting and explaining the best solution to solve problems
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Keep records of customer interactions, transactions and actions taken
  • Contributes to team effort by accomplishing related results as needed

Requirements

  • Swedish native level, verbal and written
  • English high level, verbal and written
  • Customer service experience is a plus
  • Computer skills – first level of support
  • Soft skills: customer-focused mindset, listening, phone skills, verbal and written communication, building relationships, problem solving, multi-tasking
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