Where: Atlanta (United States)
Extent of Work: Full Time
Click here to apply in English
Duties & Responsibilities:
1. Professionally handle incoming calls, voice mails and emails to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency. 2. Thoroughly and efficiently gather customer information, asses and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking. 3. When necessary, appropriately escalate caller issues to the proper team or supervisor. 4. Perform Administrative Duties on occasion.
Start Date – December 3, 2018
Shifts: The shifts are 12-9 pm, 1-10 pm, 2-11 pm, or 3 pm – 12 am and you will work Monday through Friday and one Saturday or Sunday. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most agents are required to work at least 1 weekend day per week. The call center is open 363 days/year (closed Thanksgiving and Christmas).
Location: Atlanta, GA
Organizational: This position is a member of the Operations Team and reports to a Front Line Manager.
Required Skills & Qualifications:
1. 1+ years of experience in a call center or help desk capacity required. 2. Proficient in the basic use of PC s, including Microsoft Windows, Internet Explorer and Microsoft Word. 3. Demonstrate a passion for excellence with respect to treating and caring for customers. 4. Strong decision making and analytical abilities. 5. Ability to troubleshoot customer issues over the phone 6. Strong detail orientation and communication/listening skills. 7. Willingness to work a flexible schedule. 8. Willingness to accept constructive feedback. 9. Highly developed sense of integrity and commitment to customer satisfaction. 10. Bilingual English & Spanish is not required, but is a considerable plus. 11. Team player.