Where: Stockholm (Sweden)
Extent of Work: Full Time
Click here to apply in English
In this role, you will be responsible for the entire training lifecycle, starting with needs analysis and ending with continuous improvement of our trainings based on relevant feedback. We have a variety of training resources with e-learnings and classroom trainings being central methods in our work. Also, you will be responsible for the training at one or several of our outsourcing partner sites by supporting the local trainers in their work and making sure they are delivering results. Things move quickly at Klarna Service Center – that’s why we work in sprints and agile methods of working will be an integral part of your work. You will be reporting to Franziska Müller, Team Manager for Klarna Service Center Europe’s Training Team.
As a person you don’t mind if things change quickly and you are able to adapt fast. Your are confident in creating a great learning experience, be it by holding appealing presentations or creating engaging e-learnings. You are able to grasp new things quickly and explain them to others in a pedagogical way. You will work with several internal and external stakeholders and you are motivated to develop a consultative approach towards colleagues in the training creation process. You are able to explain how your work as trainer improves customer satisfaction and you are confident about what you are working towards.
You will need to have an understanding of the importance of remarkable customer service as well as a passion for training and developing people with the aim to becoming better customer service agents. We want you to be a true team player and a role model for our team values.
If you have experience from working within customer service and have an understanding of routines and processes, this is a clear advantage. It is also a merit, if you have been working with training or related areas such as adult education, teaching or learning & development.
If you have experience from working with e-learning creation software (such as Adobe Captivate) and Learning Management Systems, this is an asset. Also, speaking several languages relevant to our target markets (such as Swedish or German) comes in handy.
We know that diverse teams are strong teams, and welcome those with alternative identities, backgrounds, and experiences. Our team includes women, men, mothers, fathers, the self-taught, the college-educated, and people from all over the world.