Where: Manila (Philippines)
Extent of Work: Full Time
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This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method.
Required Technical and Professional Expertise
- Excellent communication skills (English & French)
- Good customer service
- Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.
Preferred Tech and Prof Experience
Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.