Where: Amsterdam (Netherlands)
Extent of Work: Full Time
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Fluent Danish and English, both oral and Written.
A good mix of both IT knowledge and customer service skills are essential.
Any IT certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
Experience of supporting customers in a contact centre environment would be beneficial.
Good understanding of PC hardware/software as well as the Windows operating system.
Proven time management skills and ability to work under time pressures.
Fantastic team spirit and mentality with a focus on customer satisfaction.
Solid organizational skills
Excellent interpersonal skills
Ability to work in a structure, team based environment
PC skills; experience with Windows-based computer applications a plus
Ability to search and retrieve data from various databases; and to multitask with multiple applications during a customer interaction.