Customer Retention Specialist in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

Your responsibilities will include, but not be limited to:

  • Offer call service in French.
  • Follow up on a monthly basis on our student progress via phone and emails.
  • Provide advice on how to achieve personal and company learning targets.
  • Motivate and guide our students through our online school.
  • Present the different school features and options in order to provide a customized service.
  • Respond to all questions directly or by relaying to our Global Customer Service by email and chat.
  • Overcome student objections by giving personal solutions to manage time and progress.
  • Meet the operations requirements of quality and productivity of customer support services.
  • Follow the processes and procedures in place.
  • Enter accurate comments following conversations with our customers into our database.
  • Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products.

What we are looking for:

  • Native French speaking language skills.
  • Highly responsible with very strong sense of ownership.
  • Positive attitude.
  • Ability to communicate effectively and concisely to customers.
  • Cultural awareness and ability to work within a team.
  • Consistently strive for improved quality and results.
  • Strong computer and internet knowledge essential. Must be comfortable working on various electronic platforms.
  • Excellent at multitasking.
  • Salesforce experience will be a plus.

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