Customer Support Specialist in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Who will love this job:

  • An advocate for our customers, stopping at nothing to help them succeed.
  • MacGyver who thinks creatively to solve problems and discover workarounds using available resources.
  • wordsmith with the ability to communicate clearly, concisely, and with a friendly tone.
  • cool cucumber who can multitask and juggle priorities without breaking a sweat.
  • team player who contributes ideas to improve processes.


  • Solve client issues across all support channels (email, chat, phone, social media, forums) within a fast-paced, collaborative working environment with a positive attitude, confident and calm demeanor, ensuring their satisfaction and happiness with our products and service.
  • Cross-functional stakeholder to manage open customer issues, escalate when appropriate, and ensure timely follow-up and satisfactory resolution.
  • Assist with keeping internal and customer-facing support documentation up-to-date. Contribute recommendations for continually improving product and process.
  • Proactively analyze user feedback, research and identify issues, suggest solutions
  • Help, nurture and teach users with the goal of making them happy and active Prezi users
  • Be a role model that employees can follow in terms of team culture, expectations, and work ethic
  • Evangelize Prezi internally within the company and share your passion for idea-sharing and the Prezi community

Required skills

  • Proficient level of English is a must (C1-C2)
  • You can judge subtext easily in a conversation and steer the conversation in a direction that leads to mutual understanding. You are able to determine the tone of a customer’s message, adapt to it, and respond in a way that fulfills their needs.
  • Knowledge of the following languages is a plus: Spanish, German, French, Portuguese, Korean.
  • Able and willing to work afternoons/evenings.
  • Strong technical troubleshooting skills, perseverance, and patience.
  • Collaborative team player, open to discussion and new ideas, and may work with other teams in the organization.
  • A growth mindset – an aptitude for continual learning and sharing your experience and knowledge with others.
  • You’re incredibly organized, independent problem solver, you manage your time effectively, process driven, and able to think on your feet and outside the box.
  • Can look at multiple angles of a situation and can see big connections in projects and overall company.

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