Customer Support Representative in Milan (Italy)

Where: Milan (Italy)

Extent of Work: Full Time

Click here to apply in English

As the Customer Support Representative, you will communicate with our users through all B2C communication touchpoint, with the intent to create a dialogue and understand our user s needs. You will be an ambassador of the brand and communication guidelines having a deep understanding of the Product.

You will be part of the dynamic Digital Marketing Team in Milano, which has a high-performance culture and consists of (young) dynamic, online specialists. You will report to the Customer Support Team Leader.

Key Duties and Responsibilities:
-Dealing with all users queries that arrive in Zendesk, as Contact page emails, Facebook private and public messages and Twitter, private and public messages
-Ensure our FAQ page is always updated based on users requests
-Deal with users queries on our LinkedIn and Instagram channel, private and public messages
-Ensure our FAQ page is always updated based on users requests
-Understand the user s issues and proactively collaborate with other teams to promptly solve the requests, providing the right assistance
-Collect and analyze user s feedback from Satisfaction Survey and present monthly report to Customer Support Team Leader

We offer 3 months of temporary employment aimed at direct recruitment.
Full time, CCNL Commercio 3 level
Working area: Milano zona Parco Sempione
To succeed in this role, you should have the following skills and experience:
-Have previous proven customer service experience
-Experience of Zendesk and able to handle high volumes of ticket response
-Full working proficiency in English and good working knowledge of a second Language (French or German preferably) mandatory. A third language will be considered a plus
-Excellent communication and writing skills, speedy thorough and punctual word processing
-Be super organized, with excellent attention to detail and ability to manage multiple tasks simultaneously
-Have great interpersonal and communication skills to conduct effective working relationships within the team
-It s required a good analytical capability
-Being technology passionate and savvy is a must
-Proficient with Microsoft Office, especially Excel and PowerPoint.

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