Customer Operations Specialist in Krakow (Poland)

Where: Krakow (Poland)
Extent of Work: Full time
Click here to apply in English

Job description:

  • Be the first point of contact for B2B Customers
  • Resolve Customer requests received via all channels (phone, email, fax) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
  • Liaise between customers and supply chain departments in coordination of delivery process
  • Proactively communicate to customers order and delivery status
  • Support in the resolution of delivery queries

Requirements:

  • Very good Hungarian (at least C1) and English (min. B2)
  • Excellent communication skills
  • Strong customer focus
  • Ability to deal with multiple tasks and work in a dynamic environment
  • Ability to cooperate efficiently in a team
  • Good working knowledge of MS Office tools and Outlook
  • Good analytical skills

Number of Vacancies: 1

 

Benefits of working at Shell:

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Advertisements
huwillyworka

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.