Customer Experience Representative in Cork (Ireland)

Where: Cork (Ireland)

Extent of Work: Full Time

Click here to apply in English

THE TEAM
Customer Experience is critical to the success of Eventbrite. Our global support team spans San Francisco, Nashville, and Mendoza, and now – Cork! We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our organisers and consumers have a consistently great experiences with Eventbrite, and measure it by maintaining a best-in-class Net Promoter Score. No matter what the channel (self-service, email, phone, chat or in-person) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale. Meet some of the Customer Experience team.
THE ROLE
Joining our team means doing what you love – helping people. Through phone, chat, and email, you will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.

YOU WILL

      • Be our German language expert and provide world-class service to our event organisers and attendees via phone, email, and chat from over 180 countries worldwide
      • Be an expert on Eventbrite features and processes
      • Own customer issues and escalate to appropriate channels when needed
      • Provide instruction and tutorials about our service to existing customers
      • Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate
      • Bring a flexible mindset – our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!
      • Enjoy a competitive compensation and benefit package

THE SKILL SET

    • Excellent written and oral communication skills in German and English
    • A proactive, make-it-happen attitude
    • Receptiveness to feedback and coaching with a desire to continuously improve
    • Demonstrated aptitude and love for providing exceptional customer service
    • A natural enthusiasm for resolving problems in an ever-evolving environment
    • Stamina and focus to provide support to dozens of contacts per day with a smile
    • A great sense of humour
    • Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!

BONUS POINTS

    • An infectiously upbeat attitude and great sense of humor
    • Experience in a fast paced startup environment
    • Avid Eventbrite user with a passion for live events
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