Customer Care Specialist in Manila (Philippines)

Where: Manila (Philippines)

Extent of Work: Full Time

Click here to apply in English

Sound interesting? Here are some specifics:

  • Responsible for ensuring compliance with company systems, processes and procedures.
  • Encompass the EMEA-APAC region and will require calibration sessions with other Call Center Quality teams to ensure integrity and commonality of quality monitoring.
  • Provide professional customer complaint handling and first contact resolution of requests.
  • Make decisions on Compliance and Security issues, however those decisions that pose a higher risk are referred to the respective department
  • Achieve individual and team targeted KPIs for Average Speed of Answer and Average Handling Time.
  • Resolve customer enquiries and promote Western Union services

What you will need to succeed:

  • You have a Bachelors’ or University degree
  • Fluent in speaking and writing in English
  • Proficient in working with MS Office applications like Word, Excel, and PowerPoint
  • Familiarity on working with technologies including audio and video conferencing
  • Ability to multitask, and provide quality work in a fast-paced environment
  • Ability to work effectively within a team environment
  • Willingness to work on shift in relation to business needs

What will make you stand out:

  • At least a year for work experience in a call center or BPO environment

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