Customer Care Specialist in Berlin (Germany)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

You are the voice and ear of Zalando and the first contact person for our Danish speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

WHERE YOUR EXPERTISE IS NEEDED

  • Deliver calm and smart decisions in high-pressured situations while paying attention to detail
  • Define and solve our Danish customers queries in a timely manner
  • Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment

WHAT WE’RE LOOKING FOR

  • Regardless of your background, you are customer focused and passionate about excellent customer service
  • Fluent in Danish in written and spoken form, you always find the right words in every situation
  • Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer
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