Tech Support Representative in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Responsibilities:

  • Providing technical support (1st/2nd level) to internal users – applications, hardware, OS, network, and telecom issues
  • Systems analysis and support for Internet based solutions
  • Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
  • Escalation and notification of maintenance and outage activity

Qualification:

  • Technical background (Windows or Mac OS)
  • Enthusiastic about user support
  • Ability to identify complex problems
  • Team player
  • Communication skills
  • Excellent English + another European language considered as a benefit
  • Candidate should be able to work non-standard business hours
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