Customer Advisor in Manchester (United Kingdom)

Where: Manchester (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Customer Advisor – Arabic speaker(Voice, Email, Live Chat, Service)

At Rentalcars, we’re on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares.

Today, there are three members of the Rentalcars family.

Rentalcars.com: The world’s biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide.

Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars.

Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partners’ sites, so customers enjoy a seamless booking experience through brands they already know and love.

Our aim is to be everyone’s first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go.

We’re part of The Booking Holdings Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable. We need customer advisors who will be the ultimate in “help” to our customers – so you’ll need to be curious, creative and capable of critical thinking. We’re looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market. Yourday will focus on one thing: talking to our customers (majority of them will be Arabic speakers). You will be doing this by phone, on email and “live chat In Arabic & English.” You’ll be working in one of the coolest (due to be the most talked about office environment in the UK) having undergone a state of the art refurbishment.

Main responsibilities

  • Deliver a high level of customer service by:

o Using empathy/positive language when answering questions while they’re browsing our website.

o Helping each customer find their ideal car.

o Spotting opportunities to provide information that your customer may require at a later stage.

o Dealing with requests between booking and pick-up.

o Conducting post-travel investigations after the rental has finished.

  • Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.

Our ideal candidate

  • We love straight talking: Respectful & confident communicator; passionate about providing the best experience possible.
  • Takes ownership of their work and multi-tasks well.
  • We love being different: Fluent in Arabic & English, both spoken and written – we work with customers from all over the world, so first-rate language skills are essential.
  • We love getting it done: Have superb problem-solving skills and is able to flex to different customer profiles.
  • Has a valid UK work permit.
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