Customer Success Associate in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Your Challenges and Responsibilities
As a Customer Success Associate, you can expect to work in the following areas/tasks:
• Own, define, document, report, improve, and experiment with the process to help the team run as effectively as possible
• Handle emails and real-time chat conversations with our website’s global user base
• Respond to queries about the OutSystems platform or direct them to the appropriate teams
• Qualify prospects along their evaluation journey to provide sales teams with new leads
• Set sales appointments
• Advocate for prospects and define ways to add value to their evaluation experience
• Query the Knowledge Base or other teams in the organization to find a response to user questions
• Route issues or commercial requests to other teams, and monitor the responses to provide a consistent and exceptional outcome.
All this work enables OutSystems users to succeed; your contribution can make or break the onboarding experience.
Ideally, You Possess…
• Fluent and fast English written skills – mandatory
• General business computing experience
• The availability to work in shifts
• A passion for technology and interacting with people
• A friendly, curious, empathic and helpful attitude toward users that often go through difficult situations
• A genuine interest in understanding our prospects and helping them achieve their goals
• Strong prioritization, time management and responsiveness skills
• The ability to work in a creative environment under minimal supervision
• A proactive attitude that lends itself to discovering and suggesting improvements
• A great work ethic and professional accountability
• An eagerness to learn and to do the right thing
Availability to work on the 4PM – 1AM shift at least once a month
Your Education
Bachelors or Masters Degree in a related field.
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