Customer Service Representative in Montreal (Canada)

Where: Montreal (Canada)

Extent of Work: Full Time

Click here to apply in English

What will your typical day look like?
As a customer experience champion, you will make customers happy by carefully listening to their needs and helping them find a solution. Specifically, you will:

  • Liaise between clients and partners to resolve light complexity issues via phone and email.
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensure a high degree of customer service and a positive experience
  • Support your colleagues with peer learning, and being open to feedback from others
  • Positively participate in company events, and in weekly team meetings

What you will need

  • Fluent in Spanish-English (bilingual)
  • Professional working proficiency in English (Training and Tools are in English)
  • Interest for arts and the entertainment industry
  • Creativity
  • Dynamic, passionate and caring personality
  • Customer service experience
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills
  • Excellent communication skills (both verbal and written)
  • Available Monday to Sunday from 11:30PM TO 6:30AM.
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