Customer Service Representative in Miami (United States)

Where: Miami (United States)

Extent of Work: Full Time

Click here to apply in English

Duties and Responsibilities

  • Interact with customers at counters to offer assistance
  • Manage the rental line to ensure customers are serviced by the next available Rental Agent
  • As a brand ambassador, ensures walk-up and reservation driven customers have a best-in-class car rental experience at the rental desk
  • Maintains and updates rental agreement files, inclusive of contacting and notifying customers of overdue rental vehicles, inquiring on the expected date of return, and processing extensions accordingly
  • Liaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle options
  • Provide general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when required
  • Periodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk operations)
  • Other duties as required

Qualifications:

  • High school diploma or GED required
  • Minimum 1 years in car rental industry preferred, or relevant experience in a customer service environment
  • Exceptional interpersonal and relationship building skills required
  • Demonstrate strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Must have the ability to manage stressful or unusual situations in order to maintain good customer service
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
  • Must be willing to wear company uniforms
  • Must be at least 21 years old, have a valid driver’s license with an acceptable driving record
  • Pass pre-employment background and drug screens.
  • Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
  • Must be authorized to work in the United States
  • Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus.
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