Customer Services Executive in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

General Office Duties

Manage order flow and service requests in order to meet business unit’s objectives.

 

Effectively communicate with internal teams and external customers alike to provide a high-quality service and operate proficiently on behalf of the business.

 

Provide best in class service to all our customer contacts.

 

Act as a point of contact for our customers for any issue – either resolving yourself or through working with other business functions.

 

Order Management Activities – supports market activities that include order upload, order confirmations and resolution of any discrepancies.

 

Review and maintain orders through the order management system from the time of receipt to the time of shipment.

 

Review orders to ensure accuracy in product assortment, and scheduled ship dates.

 

Ensure orders are prepared in advance for shipping; and ship on time.

 

Execute pro forma invoices, customs invoices and track payments for cash in advance accounts.

Communicate order status to customer.

 

Execute order changes based upon business need.

 

Monitor order shipment to ensure timely shipping.

 

Liaison between Shipping & Logistics, Customer and Wholesale team, with regular updates.

 

Provide support for returns, claims, generating return authorization, schedule pick up in partnership with 3rd party and providing instructions to account.

 

Ad hoc Inventory support such as stock transfers reporting.

 

Develop weekly ship update for customers and reports accurately to meet season open and close dates by percentage.

 

Provide information and analysis to support commercial activities – sales order updates, shipment forecast, etc·

 

Provide shipping documents to account 24 hours after shipment.

 

Provide post shipment support and assist in research as needed for shortages, overages and other claims.

 

Provide daily activity reports as needed by the business.

Candidate

 

Candidate must have order management experience to include detailed understanding of the order, fulfilment, logistics and invoice process. Should have strong analytical and problem-solving skills and as such will have excellent verbal and written communication skills. Must have experience in the liaison with global customers. Must be able to make timely and effective decisions and be proactive to adjust to competing and shifting priorities. Knowledge of Zedonk, Jour, Excel and Microsoft packages, necessary. Multi lingual – English (required) and one or more of German, Italian, French.

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