Body Shop Customer Specialist in Tilburg (Netherlands)

Where: Tilburg (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Responsibilities

  • Provide highest level of customer support by answering inbound inquiries and placing outbound calls to customers and body shops
  • Evaluate the needs of customers and work in a creative, pro-active manner to advocate for the customer with the body shops.
  • Build relationships with our network of Body Repair Providers to help navigate the customer experience.
  • Communicate owners concerns with various departments within the service organization.
  • Accurately record issues and data into CRM / Vehicle Support Systems.

 

Requirements

  • Minimum 2 years of relevant work experience.
  • Fluent in both written and spoken English and Norweigan, additional relevant language skills will be of interest
  • Excellent written and oral communications skills.
  • Excellent customer service skills.
  • Ability to prioritize effectively and handle shifting priorities.
  • Flexible schedule to accommodate our customer’s needs.
  • Customer Management Systems, Outlook, and MS Office Suite.
  • Automotive service or background in customer service preferred.
  • Understanding of basic automotive techniques related to repair and servicing of automobiles.
  • Ability to follow oral and written instructions with attention to detail.
  • Willingness to learn new and innovative automotive technologies.
  • Willingness to assist and teach others on the team.
  • Establish and maintain positive, cooperative, working relationships.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work in a team-based environment and achieve common goals.
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