Relationship Manager Assistant in Luxembourg

Where: Luxembourg

Extent of Work: Full Time

Click here to apply in English

OUR CHALLENGE

  • Support the Finnish team in the management of their customer portfolio
  • Assist Relationship Managers (RM) in the day-to-day work servicing clients and handling administrative issues
  • Attend incoming calls and ensure that always a prompt action is taken
  • Handle the account openings for new clients as well as account changes to existing clients
  • Monitor the maturity list for deposits, loans, trades; take action were instruction is standard, seek instructions (from RM or client) if necessary and required
  • Maintain and update records of client instructions, client details and preferences
  • Liaise with other RM-Teams, Operations & IT Department
  • Ensure always adherence to compliance, legal guidelines, internal rules, regulations & policies etc.

REQUIREMENTS

  • Completed commercial training in banking, minimum bachelor’s degree or equivalent diploma in finance, business administration or economics or adequate professional experience in the banking sector
  • Customer-centric mindset
  • Able to work independently, well organized, swift and accurate even when under pressure
  • Strong customer service orientation and distinctive self-motivation
  • Friendly, open personality, well-presented and professional appearance
  • Very good oral and written language skills in English and Finnish, preferably also fluent in Swedish
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