Customer Service Specialist in Milan (Italy)

Where: Milan (Italy)

Extent of Work: Full Time

Click here to apply in English

Mission:                

The Customer Development Specialist will support the Customer Development Manager on sales support activities, data reporting and order/client management. The role is key in making sure that sales operations and Clients’ back office management run at local level and represents an important bridge between local business and Customer Service activities managed centrally by the Group.

 

Responsibilities/Key Tasks

o   Support the Customer Development Manager with activities related to client records management

o   Assist in contract management activities: contract production and activation, customer information update and monitoring

o   Responsible for monitoring and managing Clients’ Trade Contributions accruals

o   Carry out Clients’ invoice management and registration into informatics tools in coordination with dedicated Central Teams

o   Liaise with the Customer Service central team for providing/receiving information to support order management and execution for our Clients

o   Support the Customer DevelopmentManager in providing KAMs and field force with useful  information  providing  reports, analysis, accounting and commercial informationontrol

o   Carry out the needed reporting activities on ongoing targets

o   Help monitoring Clients’ state of account and bad debt status

 

Experience:

o   Previous experience in customer service activities is a must

o   Previous experience in administrative roles is a plus

 

Education:

Bachelor degree

 

Languages:

o   English is a must

o   Spanish is a plus

 

Competencies:

o   Teamwork and cooperation

o   Analytical thinking

o   Strong attention to details

o   Data management and reporting

o   Proactivity

 

Specific Knowledge required:

o   Proficient use of Microsoft Excel

o   Proficient use of SAP

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