Jr Service Desk Analyst in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Junior Service Desk Analyst with German
If you have no experience and would like to join the world of IT, but you have a positive attitude and a love for learning, you may be interested in joining our team.
As a Service Desk Analyst at NNIT Service Support Center in Prague you will handle incoming calls from employees working at larger companies. You will handle incidents and service requests ranging from end user logon problems to functional support to business units.
Your ambition will be to get the problem solved within the first contact. The support is provided in various languages for our customers’ global organizations, so you speak minimum these languages: German & English.
As part of the NNIT Service Support Center your analytical skills will be highly valued since we tend to be confronted with complex customer problems. Co-workers will regard you as a person who is outgoing and working well in a team and further down the line you will share your professional knowledge and experience with them naturally. You strive to provide the best service and have a strong wish to improve and develop your personal and professional skills.
Qualifications and experiences 
 
As a member of an IT support team you have or are willing to have a good understanding of the IT environment and troubleshooting.  We do not expect you to have any previous experience in supporting IT, as we will train you on the job. 
Being focused on quality and results you are constantly pursuing and achieving personal and work-related goals. You have excellent customer service skills and ability to deal with customers in a professional manner. Besides good time management and prioritization skills you multitask effectively, have a high energy level and a drive for support.
You will improve your communication and analytical skills, which will be needed since you will be sometimes solving quite complex problems with different types of customers. Speaking and writing skills in English and German are essential at a minimum of B2 level.
 
Employee benefits 
 
We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.
We also offer:
The opportunity to work in a multicultural company
Friendly and dynamic work environment
Educational courses & training
Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
5 weeks of vacation
Sick days
Notebook
Cell phone
Meal vouchers
MultiSport card enabling free entry to over 250 sport facilities in Prague
Cafeteria
Flexible start/end of working hours
Occasional work from home
Foreign business trips
Language courses of Czech for foreigners
Fresh fruit and tea/coffee in the office
Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)
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