Technical Support Agent in London (United Kingdom)

Where: Kingston upon Thames, London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Technical Support – Finnish

A day in the life of Brother First line support:

  • Handle inbound enquiries (calls/e-mails) relating to technical issues within guidelines established by the client and contact centre management
  • Work towards ‘First Contact Resolution’ to deliver the highest quality customer experience on every transaction
  • Work in a manner that promotes and supports the Brother brand
  • Logging customer cases accurately on internal database
  • Consistently achieve Quality Monitoring targets to meet client, customer and departmental targets
  • Advise customer on product availability through dealers
  • Assist customers navigating the Brother website
  • Achieve customer satisfaction targets as indicated
  • Concluding calls/e-mails professionally

About you:

  • You will be a true team player, who enjoys hitting targets and KPIs
  • You will have an interest in technology, with an IT related qualification
  • You will be positive, confident and professional attitude
  • You enjoy problem solving
  • You will have excellent written and verbal communication
  • You understand the basics of home networks

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