Where: Dublin (Ireland)
Extent of Work: Full Time
Click here to apply in English
What you will be doing?
When you first join you will complete four weeks of intensive training. In the first two weeks of classroom training, you`ll learn about our products, partners, suppliers and systems – complex information but our structured and detailed training will give you the information you need. You will be tested on your knowledge to ensure that you reach the required standard before you can go onto the floor in week 3 to start taking calls and emails from customers in a supported learning environment. After 4 weeks of training, you`ll be assigned to a designated team, depending on your language skillset, who will make you feel welcomed from the get go. Each day you will support our customers` needs in a helpful and engaging manner, via a variety of mediums such as phone, email and social media, We`re a 24/7 operation, meaning that our teams work on shifts between the hours of 8am and 8pm, Monday to Sunday. Our environment is fast-paced and challenging, but extremely rewarding. Resilience is paramount and our managers will recognise your achievements and your performance.
Our Learning and Development Commitment
Are you always thinking two steps ahead with where you are in your career? At CarTrawler, we recognise the importance of providing professional and personal development opportunities for our people. With this in mind we invest heavily in Learning & Development to provide our people with the opportunities they need to develop and be successful. We have dedicated Learning & Development partners for each area of the business who stay close to each team and support individual and team development needs.
What makes each of us unique? Arguably it is a combination of the environment in which we immerse ourselves in and our unique attributes. CarTrawler`s culture caters to both. By creating a friendly, welcoming and innovative environment we encourage creativity and uniqueness. Our open and dynamic culture will grant you the freedom you need to create a healthy work-life balance. Our regular company events support individuality and encourage individual passions to flourish.
Our Customer Centre of Excellence agents are with our customers all the way.
Do you have experience working in a customer centric role, providing excellent customer service? Are you proficient in Microsoft Office? Are you fluent in English and do you have a 2nd European language? This could be the role for you.
We are looking for someone who is able to demonstrate the following competencies. Is this YOU?
-Fluency in German is essential – both written and verbal communication
-Excellent communication and interpersonal skills – ability to communicate clearly and professionally with our customers both over the phone and in writing
-Desire to provide superior customer service with patience and empathy
-Resilience – enjoys working in a fast paced environment and remains optimistic in challenging times
-Takes ownership and responsibility for issues and uses initiative to deliver practical solutions
-Eye for detail and organisation – someone who looks to get it right first time and pursues quality in accomplishing tasks whilst achieving key targets
-Builds positive relationships within and across teams
-Effective influencing and persuasion skills
-Flexibility to work across teams as needed
-Must be available for a regular schedule of 40 hours, one that spans weekends and holidays as our customers need us