Customer Support Agent in Sliema (Malta)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

Job Description

Mansa Gaming is looking for a customer support agent to work for an online casino brand, focusing on the Swiss / Canadian  (French-speaking).

In this role, responsibilities will include:

  • Build and maintain relationship with clients by providing prompt and accurate service so as to promote customer loyalty via numerous different channels
  • Validating the KYC documents
  • Liaising regularly with the Finance department, to facilitate players’ monetary transactions
  • Ensures delivery of excellent customer service to resolve inquires

Qualifications

  • Fluent in French and English
  • Empathy, ability to listen and come up with solutions

Additional Information

Full time position, based in Sliema seafront.

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