Claim Analyst in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

Descrição da oferta:

  • Funções 
    Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
    Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
    Analyse and check KPIs on quality of services provided and present during DORs;
    Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
  • Nº de vagas
  • Oferece-se
    Opportunity to work in a reference company in its sector;
    Salary conditions compatible with professional experience;
    Dynamic and versatile work environment;
    Work contract with our client;
    Initial and continuous training;
    Location: Linda-a-Velha.

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