Customer Service Representative in Amsterdam (Netherlands)

Where: Amsterdam (Netherlands)

Extent of Work: Full Time

Click here to apply in English

PRINCIPAL DUTIES AND RESPONSIBILITIES OF ALL CUSTOMER SERVICE REPRESENTATIVES: 

  • Main point of contact for Key Accounts/Pavilions for inbound and outbound reach, through telephone, email and live chat
  • To ensure the highest level of customer service to these customers making sure all queries are replied to, followed-up and resolved within the department SLA
  • Build relationship with Customer to ensure they have full support throughout the show cycle
  • Capture/update data into CRM system and/or any other relevant internal platforms
  • Support the development and implementation of integrated customer communication plans
  • Contact Key Accounts/Pavilions proactively to educate them and support their queries (exhibitor manual, new launches and products)
  • 1st line support for Key Accounts/Pavilions
  • Build relationships with Key Accounts Managers/Sales to help build trust and manage expectations
  • Support surveys with direct outreach
  • Handle questions related to invoicing and credit control
  • Provide customer service support and coordination onsite at shows
  • Give input into customer service reports for events teams with best practice and suggestions for improvements based on customers feedback
  • Main point of contact for Key Accounts/Pavilions complaints
  • Attend meetings when required
  • Support the online exhibitor manual, catalogue data, lead generation tools and any other internal systems

 

JOB REQUIREMENTS

Individual Qualities

  • Excellent communicator, team player and a multi-tasker
  • Prior customer service role experience
  • Fluent in English, additional languages are desirable (German, French or Chinese a big advantage)
  • Quick learner who is self-sufficient and uses initiative
  • Proactive problem-solver
  • Proven experience of managing relationship with Customers
  • A self-starter with a high level of enthusiasm and accuracy
  • Great attention to detail
  • Exceptional multi-tasking skills
  • Excellent organiser and able to work in a busy environment
  • Flexible, creative and versatile
  • Highly self-motivated with exceptional time management
  • Salesforce or other CRM experience preferable
  • Exceptional prioritising skills while able to work in an ever-evolving and busy environment
  • Ability to deliver quality output on time and work with deadlines/targets
  • Good computer skills (Microsoft Office – Excel, Word, PowerPoint)
  • Please note, this position is 40 hours a week but you may be required to work extended hours on occasion e.g. when onsite and travel to events is also required                               
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