Where: Dublin (Ireland)
Extent of Work: Full Time, Permanent Term
Click here to apply in English
-Manage and regularly review case queues & follow-up on open tickets
-Review issue details and analyze, determine and resolve issues for clients
-Provide feedback on trends identified in review
-Have a passion for social media platforms and services
-Love resolving issues for your customers
-Ability to diagnose and solve problems facing multiple clients
-Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
-Becoming a subject matter expert in the tools & process
-Providing support and cover for the team lead
-Answer many different inquiries through the online queue.
-Review user accounts daily to determine whether or not they are spam accounts.
-Ensure the maintenance of high-quality support and a high degree of professionalism.
-Candidate will have access to sensitive user data.
NOTE: In this position, there may be photos and URLs that contain adult or graphic material.
Profile Attributes/ Skills
-Familiar with and user of social media products and strong attention to detail
-Attention to detail is essential to ensure the quality of work execution
-Able to work in multiple tools/web browser windows at one time
– Motivated, takes initiative, high energy
-Familiar with MS office (mainly excel) for updating progress
-Excellent Interpersonal & Written Skill
-Fluent English and Native Arabic speaker
-Self-starter, can easily adapt to change (new functionality, changing policies)
-Good problem solving abilities
-Demonstrated consistent high performance while achieving quality scores and metrics.
This Role is a permanent contract