Customer Service Representative in Newcastle (United Kingdom)

Where: Newcastle (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Spanish Speaking Customer Service/Technical Service Engineer

Our client offers hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. As a technical Service Engineer you would provide multi-level technical support for diagnosing and fixing software and hardware issues, case management activity for service requests and equipment as well as resolving customer problems via the telephone, WEB, E-mail, Chat or Auto-support. We require experience in UNIX, Networking or Technical Support.

What we offer….

  • Salary, £23,400 per annum (£12.00 per hour)
  • Hours of work: Monday – Sunday 8am – 8pm (37.5hrs per week)               Full-time 37.5 hours.

(May be occasions when you are required to work outside these hours)

  • There are also lots of fun, social activities and team events for you to get involved in
  • 21 days holiday (rising to 25) plus statutory bank holidays per annum

What you need…

  • Experience in UNIX, Networking or Technical Support
  • Bachelor’s degree in Computer Science or engineering, or equivalent level of education or relevant work experience
  • Experience/knowledge/interest with Storage Systems (SAN/NAS)

Experience with any of the following would be an advantage, but not essential:

  • Windows Server 2003/2008 R2
  • VMware ESX/ Hyper-V
  • ISCSi/RAID
  • MS Exchange 2003/2007/2010
  • Enterprise Backup Software
  • Knowledge with file sharing protocols is preferred NFS/CIFS etc.
  • TCP/IP or basic networking knowledge
  • DNS/DHCP/AD knowledge
  • Microsoft/Cisco/ NetApp certifications are a plus
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