Customer Service Associate in Cape Town (South Africa)

Where: Cape Town (South Africa)

Extent of Work: Full Time

Click here to apply in English

Responsibilities:
Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
Provide prompt, efficient, detailed, customer-oriented service to Amazon customers
Act as an advocate for our customer, reporting and acting on observed areas for improvement
Assume responsibility for developing detailed knowledge about specific product lines and features
Ensure internal reference pages are updated
Ensure interactive website features are operational and surface all problematic issues for immediate correction.
Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions.
Develop expertise in Amazon’s Kindle product and related

What do we offer:
Competitive Salaries
Medical Aid Contribution (including Spouse and up to 3 children)
Provident Fund Contributions
Career Growth Opportunities (locally and globally) within an exciting and fast growing global company
Work Visa Support

Basic Qualifications
Excellent verbal and written skills in German
Excellent command of English Language (verbal and written)
Matric or equivalent qualification (Grade 12/Standard 10)
Solid typing, phone, and computer navigation skills
Ability to efficiently navigate the internet
Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving
Effective communication skills and composure under pressure; clear and diplomatic writing skills
Flexibility/Availability to provide support on a shift model
Customer Service experience, experience within a technical support role is advantageous
Ability to thrive in a fast-paced work environment while maintaining high quality outputs
Ability to work as an effective team member
Strong interpersonal skills
Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
Positive attitude and a passion for providing excellent customer service
Preferred Qualifications
Tertiary Qualification
Previous experience in a technical support role

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